Delete your Zyflow account

Slovenščina: https://www.zyflow.eu/legal-pages/izbris-racuna

This page explains how to delete your account in the Zyflow app (developer: HERKO d.o.o., Kranj, Slovenia) and what happens to your data.

Option 1 – in the app (fastest)

1. Open Zyflow and sign in.
2. Tap the Profile tab, then the gear icon (Settings) at the top right.
3. Scroll to the bottom and tap Delete account (below Log Out).
4. Confirm with Yes, delete my account.

Your account and profile data are deleted immediately and you are signed out.

Option 2 – by email (if you cannot use the app)

Write to legal@zyflow.eu with the subject "Delete my account", from the email address linked to your Zyflow account. To protect your account, we only delete it after we have verified that the request comes from the account holder: if you write from that address, we will ask you to confirm by replying; if you cannot write from that address (for example you used Sign in with Apple with a hidden email), we will send a confirmation to the email address linked to the account and delete it once you confirm. We will never ask for your password. We confirm the deletion by email.

What we delete

Deleting your account removes your profile (name, email address, phone number, user ID, sign-in details) and the data stored with your account in our database: saved and imported routes, saved places, routes you shared with the community, your bike passport, and your place reports and submissions.

Some copies held by our service providers are not removed automatically: photos and map images in our file storage, your contact at our email provider (Brevo), and analytics and error-monitoring records linked to your user ID (PostHog, Sentry). Analytics records expire after 12 months and error reports after 90 days. If you want these copies removed now, write to legal@zyflow.eu after deleting your account and we will remove them within 30 days.

What we keep, and for how long

• Places you suggested that we approved stay in the Zyflow places database, without any link to you.
• Copies of a shared route that other users saved to their own accounts before you deleted yours may remain in their accounts.
• Database backups are kept for up to 7 days and are then overwritten; deleted data disappears from them in this cycle.
• Technical server and hosting logs (which can contain IP addresses) are kept for up to 30 days.
• Search rate-limit records (IP address and counters) are kept only as long as needed to prevent abuse and are regularly deleted.
• Email sending logs at Brevo are kept only as long as needed to deliver emails and resolve delivery problems, in line with the provider's retention settings.
• If you wrote to us, we keep our correspondence as long as needed to handle your request and, afterwards, for a limited period to document it and to defend legal claims; accounting records are kept as required by law.
• Data stored on your phone (login session, last location, recent searches) is removed when you uninstall the app.

How long it takes

Your account and profile data are deleted immediately when you delete your account in the app. Copies at our service providers, and requests sent by email, are completed within 30 days of your request. More about how we handle your data: Privacy Policy. Questions: legal@zyflow.eu.